Superstar Showcase

One thing we always urge clients to do is to use their newsletter to make a personal connection with clients. That's exactly what Tom has done here with what is a very personal story about his daughter, who was planning to join the Peace Corps. It's an emotional story, very well told. What better way to form a bond with your clients?

2. Tom Larsen (Next: Phyllis Adam)

Tom entered his newsletters into the 2011 Newsletter Marketer of the Year contest.
Here is his entry.

Describe your business before using newsletters

Tell us about any issues you had about getting clients, making sales or developing your business.

Just an ordinary, local insurance agency, just like the 10s of others in my area.

Describe your business after using newsletters

Tom uses his newsletter to publicize his referral rewards, in which he gives away some great prizes. And what better way to publicize the prize than by taking a picture of the winner and putting it in the newsletter!

Tell us how your business changed. Did you get more clients? If so, how many? How much extra income did you make? Did they benefit your business in any other way?

Thought of as an expert, someone who they can come to for advice. Totally different.

Describe how you used newsletters to get these benefits

Tell us how you distribute your newsletters, how often, and who to. Tell us anything else we need to know about your newsletter program.

I write three separate newsletters for my top 20% of clients. Then I use a different version for my COIs (Centers of Influence). Then a 3rd version for commercial area Realtors (NYSCAR), a professional organization I belong to.

So I get 3 versions of the 1 newsletter I am getting from you. Thanks!

Tom recognizes people who refer clients to him with a name-check in his newsletters.

It's always a smart idea to include an offer in your newsletter. Here's one in Tom's.

Tom makes different versions of his newsletter for different segments of his contact list. Here he includes pictures and information about a charity event the group took part in.

Tom is the co-author of a book of advice for the owners of small businesses. He promotes the book here, adding to his credibility in the eyes of his commercial clients.