In today’s business world, most companies are dependent on technology for some or all of their company’s operations. While this makes many new processes and services possible, it also leaves businesses vulnerable to a new realm of risk.
Cyber crimes, computer crashes, and software malfunctions are just a few of the technological risks that modern companies now face. Since technological incidents can cost a business anything from a few minutes of inconvenience to millions of dollars, it’s essential for companies to have appropriate insurance coverage.
Enter technology insurance and cyber insurance.
These two types of policies provide the protection businesses need to recover from technological disasters. Not only is their coverage important, but businesses need to know that these policies are not one in the same. They apply to different circumstances, and a company might need one policy or the other, or both. Here’s the scoop.
Technology Errors & Omissions (E&O) policies cover companies that provide technology services (such as data storage) and technology products (such as computer software). The terms of the policy are designed to provide protection for loss and liability. Such losses might be related to liability for media content, damages due to security breaches, or losses due to business interruption. It can also cover extortion threats and crisis management expenses. Technology insurance also typically pays for groundless liability claims and all associated investigations.
While Tech E&O policies are designed to protect technology providers, cyber insurance is intended to protect technology consumers (the company’s customers). It covers situations in which customers’ identities, credit cards, health records, or other sensitive information is compromised. The policy pays for any damages incurred.
Cyber insurance policies and technology insurance do have some overlap. Either policy may provide coverage if a business experiences a loss related to technology. Since many situations impact both the technology provider and the consumer, this overlap is inevitable. However, the specifics of each policy’s terms will determine which situations are covered and which are not included.
Who Needs Coverage?
Since most businesses rely on technology for at least a portion of their operations, some form of coverage is recommended for a majority of companies. Those that serve customers and store sensitive customer information should strongly consider a cyber insurance policy.
For high-tech and internet-based businesses, technology business insurance is recommended. Such companies would include IT businesses, website developers, internet service providers, and programmers. Additionally, those who rely heavily on technology solutions as part of their operations (intranet communications, customer e-mails, database management) may also want to add this coverage.
Does your business fall into any of these categories? Are you properly protected with insurance for the tech side of your operations?
If you’re not sure which policy would be right for you or are unsure about your current coverage, contact our office. I’d be happy to review your current policies and coverage options to make sure you are prepared for any technological incidents that may come your way.